On April 27, 2017, CRA released their Service Standards for the 2017-2018 year. The service standards state the performance that taxpayers can reasonably expect to receive from CRA under normal circumstances.
Some standards are as follows:
A number of other service standards relating to benefit applications, video and film tax credits, scientific research & experimental development claims, GST/HST rulings, advance income tax rulings, and technical interpretations were also provided.
For further information see Video Tax News Monthly Tax Update Newsletter, Issue No. 430